We understand that moving into your new accommodation can bring up a lot of questions. To assist you in this transition, we’ve compiled a list of frequently asked questions that cover various aspects of living at Parish Hall.
If you have any additional questions or need further assistance, please don’t hesitate to get in touch with us!
My offer has been rejected by the university, can I cancel my booking
Yes, you can cancel your booking if your university offer has been rejected. Please take a screenshot of your rejection letter from UCAS and include your name and reference number. Send this information to
[email protected] within 3 working days to receive a full refund of your deposit.
I’m applying through clearing, how can I book?
If you have gone through clearing and have now have a place at University, you can still book accommodation with us. Check the room availability above, or call us on 07912 347252
How close is the University?
Royal Holloway, University of London’s main campus is approx. 15 minute walk away.
Do I have contents insurance?
Yes! All Derwent Students are automatically covered by Endsleigh, the UK's number one student insurer. However, this basic cover may not fully meet your needs, especially if you own high-value items like computers and smartphones. We strongly recommend reviewing your policy and considering an upgrade if necessary. For more details,
Visit Endsleigh's website to check your policy specifics.
Who looks after my deposit/when do I get my deposit back?
Your deposit is safely stored away with the
Deposit Protection Service (DPS). If you have any questions or need assistance, you can contact them on 0330 303 0030.
I’m an international student, do I need a UK guarantor to book?
If you wish to pay your rent in instalments you will need a UK Guarantor, If you don’t have access to a UK Guarantor you can apply to Housing Hand. They provide a UK guarantor service for international students who are unable to provide a suitable guarantor. If you would like more information on the service they provide and their fees, please visit their website www.housinghand.co.uk or you can contact them directly on 0207 205 2625.
Is there a medical centre nearby?
The nearest medical centre is The Grove Medical Centre on Church Road. https://thegrovemc-egham.nhs.uk/
Where is the nearest cashpoint?
There is a ATM in Egham Station and most high street banks can be found on the High Street in Egham.
Where is the nearest police station?
The nearest police station is Staines, 22 Kingston Road, Staines, TW18 4LQ Tel: 01483 571212
Where is the nearest post office?
The nearest post office is on the High Street – 68a High Street TW20 9EY and is a 3-minute walk away
Where is the nearest gym?
Active Lifestyle, Egham Orbit is a 14-minute walk away or The Sports Centre at RHUL campus is a 20-minute walk away
Where is the nearest supermarket?
There is a Waitrose on Church Road or you can find Tesco and Iceland Foods on the High Street.
Can I pay via an installment plan?
Yes, you can as long as you have a guarantor who is a UK/EU home owner. If you do not have a guarantor, you can contact Housing Hand (http://www.housinghand.co.uk/) who can help you with the guarantor process. You can call them on +44 (0) 207 205 2625
Can I sublet my room to another student?
No, we do not allow subletting at Parish Hall.
